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Privacy Policy

Last Updated: January 2025

1. Introduction

RefGen AI ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI image generation service via Telegram (the "Service"). Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

  • Telegram Account Information: Your Telegram user ID and username
  • Prompts and Inputs: Text descriptions and images you submit for generation
  • Payment Information: Billing details processed through secure payment providers
  • Communications: Messages you send to our support team

2.2 Automatically Collected Information

  • Usage Data: Generation requests, selected features, response times
  • Technical Data: Device information, connection data, error logs
  • Analytics: Service usage patterns and performance metrics

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Delivery: Process your requests and generate images
  • Service Improvement: Enhance AI models and optimize performance
  • Account Management: Manage subscriptions and user accounts
  • Customer Support: Respond to inquiries and resolve issues
  • Security: Detect and prevent fraud, abuse, and security incidents
  • Analytics: Understand usage patterns and improve user experience
  • Compliance: Meet legal obligations and enforce our Terms
  • Communications: Send service updates and important notifications

4. AI Model Training

Important Notice: We may use anonymized and aggregated data to improve service performance. We do not train independent AI models on your personal content without consent.

  • Your prompts may be anonymized and used to optimize service performance
  • Generated images may be analyzed in aggregate to improve results quality
  • All data used for analysis is processed securely and anonymously
  • Personal identifiers are removed before any analytical use

You may contact us at support@refgenai.com to request deletion of your data.

5. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Google Cloud Platform, payment processors, and hosting services
  • AI Model Providers: Google and other AI technology partners for processing
  • Analytics Partners: Tools that help us understand service usage
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Generated images are typically stored for 30 days unless saved to your account. Account information is retained until account deletion. Usage data may be retained in aggregated form indefinitely for analytics purposes.

7. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure cloud infrastructure with Google Cloud Platform
  • Regular security audits and monitoring
  • Access controls and authentication mechanisms
  • Incident response procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Portability: Request a copy of your data in portable format
  • Objection: Object to certain processing of your data
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the Service or our community channels.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Cookies and Tracking

As a Telegram-based service, we do not use traditional website cookies. However, we may use similar technologies to store preferences and analyze service usage. You can control tracking through your Telegram privacy settings.

12. Third-Party Services

The Service integrates with Telegram and uses Google Cloud services. These third parties have their own privacy policies.

Telegram Integration: When you use the Service, Telegram also processes your data according to their privacy policy. We recommend reviewing Telegram's Privacy Policy to understand how they handle your information.

We also recommend reviewing:

  • Telegram Privacy Policy
  • Google Privacy Policy

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the Service or Telegram. The "Last Updated" date at the top indicates when the policy was last revised. Your continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Your Privacy Matters

We are committed to transparency and protecting your privacy. If you have any concerns about how we handle your data, please don't hesitate to reach out. We're here to help and answer any questions you may have.

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